Frequently Asked Questions
Envío
Utilice este texto para responder a las preguntas con el mayor detalle posible para sus clientes.
Utilice este texto para responder a las preguntas con el mayor detalle posible para sus clientes.
Devoluciones
Utilice este texto para responder a las preguntas con el mayor detalle posible para sus clientes.
Monthly Subscription Fulfillment: All orders placed will be fulfilled in the first week of the following month, continuing on a monthly basis. To qualify for the next month’s shipment, orders must be placed at least two days before the end of the month. This ensures we have enough time to roast and prepare for shipping.
Bi-weekly Subscription Fulfillment: All orders placed will be fulfilled the next Tuesday or Friday after the order date and repeated on a biweekly basis from there.
Subscription Questions
Manage your Account:
1. Click the "Account" button on the top right of the site. Log in with the email you have on file with us. (tip: this is the email you get notifications from us, and may be the email address you have attached to your "Shop" account)
2. Under the Subscription > "Next Order" tab or Subscription > "Subscriptions" tab
3. Click either "Manage next order" or "Manage subscription"
Changes you can make:
1. Edit Address
2. Edit Payment information
3. Pause Subscription
4. Change Subscription
Use the Subscription menu to navigate the following choices:
Subscribe and Save 10%: This can apply to Signature Blend coffee beans, bottled cold brew, and pour over packs on a biweekly or monthly basis. The 10% applies to the price of the product, and free shipping is not included in this offering.
Roaster's Choice Series: Get 2 12 oz bags, 4 80 g, or 12oz of individual pour over packs every month with free shipping.